1) It is not in the one to guarantee all of customers' use.

• It is not likely to be able to use it in the much more with the setting and the software of the personal computer that the hotel equipment and has it.
• The person is an object. the customer who brings possible LAN connection's personal computer.
  (We will be lending LAN cable free of charge at the hotel.
• Please use the one for 10BASE-T when you use LAN card.
• Please bring driver's copy and manual in preparation for the contingency when you use LAN card for the first time. )
• It is possible to hook up to the Internet to the rental and the communication charge free of charge.

2) About security

Please think security to be a no potato on the tip of the guest room.
There is a limit in equipped security.
It becomes a cause of trouble, and release all the common settings etc. , please before it connects it. Please recognize that the public domain ahead from the guest room. Moreover, when using it in the hotel, it cannot assume all the responsibilities in the emergency.

The transmission rate might decrease because it is crowded very much when the customer in the pavilion is used simultaneously.

※It cannot see the paid site.
(site using Q2 dial and international phone calls and site using other telephone)

It is not in the one to guarantee all of customers' use.
Please acknowledge the thing that might not be able to be used in the much more with the setting and the software of the personal computer that has it.

3) Windows personal computer

As for the personal computer used in the corporation, an original setting (IP [gomein] etc.) might be given. Please execute the release setting etc. in own responsibility. It cannot assume all the responsibilities in the emergency.

4) Mac personal computer

The network setting might be different depending on the kind of MacOS. Please inquire from the guest room to "Support center" when it is not possible to connect it. (call charge free)

5) E-mail

The provider that joins might not be able to transmit E-mail from LAN system.

6) VPN

• VPN can be used for free.
• It is not likely to be able to connect it with the VPN client software.
• Please inform me of information on software before the expected date of staying. I will do for taking a proper step.
• The UDP port liberating in equipment has the limitation.
• Please offer to the hotel beforehand when there is a specified liberating port. I will correspond more than "Support center" later.
• The corporation to which a corporate member is registered can be setting that you can use all shops VPN beforehand like the UDP port etc.Please offer to the hotel. I will correspond more than "Support center" later.

It is a support center only for Richmondhotels.
In Richmondhotels, "Support center" is set up so that everyone may also use the comfortable Internet. Please feel free to the personal computer to inquire of inexperienced one and the setting method,A special staff will connect directly from the telephone of the guest room of all shops, and accept
Support time:For 24 hours

Please do a special dial from the telephone of the room in "Push".
"Special dial" is different by each hotel, and do "Dial" so as not to make a mistake after it sees "Guide of the Internet connection service" (pouches specification) set up in the room, please.
Please go by the responsibility of oneself of the setting of the personal computer

Even if data etc. are lost by any chance, the specification of the personal computer that "Setting" is done like the network etc. cannot assume the responsibility beforehand. I am afraid that I cannot answer the manner of operation and use etc. of the application software (spreadsheet, document production software, and others).

The Japanese telecommunication northeast receives "Richmondhotels support center" . At the support stage, each Richmond hotel doesn't take the responsibility for the trouble and trouble because of the PC setting. at all.